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Troubleshooting Troubleshooting
Troubleshooting Guide
Problem Cause Remedy
My wash has failed to start fermenting. Fermenter not Sealing Remove the lid of the fermenter and check to see if there are any bubbles rising through the liquid or any froth on the surface or around the sides. If there is sign then seal the fermenter.
  Too Cold Fermentation should start as low as 15C. If wash is below this add heat using a heater pad or belt from a specialist brewing store.
  Too Hot If you added the yeast to the wash when it was too hot you may kill the yeast. In this situation you should not add more Turbo as this will result in too much nutrient. Obtain an EC1118 wine yeast from a specialist store and add this to the wash when the temperature is 20deg C
My wash started to ferment but stopped and my hydrometer reading is not down to 990 (SG). The temperature rose too high in the first 24 hours of fermentation. (The yeast activity can raise the wash temp by as much as 8deg C in the first 24 hours of fermentation.) It is important to start the wash at around 20o C and not use any heat in the first 24 hours. If the wash overheats during this period the yeast may not have the energy to finish fermenting. First stir the wash vigorously to stir the yeast back into circulation. If the SG has not lowered within 24 hours then obtain an EC1118 wine yeast from a specialist store. As there is alcohol present you should first start the yeast working in 200 mls of water. Once the yeast has dissolved, add a teaspoon of dextrose. When this is fermenting, add 200 mls of wash. When this is fermenting add half of this to the stuck wash and top back up with wash. Continue this until the wash starts fermenting.
  The wash has cooled down below 15deg C. Warm the wash up and stir vigorously to get the yeast back into circulation. Once the wash is warm fermentation should continue normally.
  I have tried to get the wash going again but nothing seems to start it. Distill it anyway. You will not get as much alcohol as you would from a normally fermented wash. Watch the temperature on the condenser and stop when you have reached the appropriate max. temp. for your model.
     
I did not get as much alcohol as the instructions said I would. Incorrect quantity of sugar used.

Check that you have used the right quantity and type of sugar.

Standard Turbo and Temperature Tolerant Turbo.

6 kgs Still Spirits Turbo Sugar or;

6 kgs of White Sugar or;

7 kgs of Dextrose

  Steam leak from the still. Fix leak.
  Wash has not fermented out. See Fermentation section
My alcohol is not as strong as the instructions said it would be. Check in above section. Make sure you do not exceed the maximum temperature allowed at the top of the condenser. If the alcohol is not in the wash then you can’t distill it.
My distillate is blue. Ensure you have used Still Spirits Turbo products. Some brands of Turbo produce a blue spirit due to an imbalance of nutrients.
  Use only one Turbo sachet per 25 litre wash. If the fermentation stick do not add another Turbo sachet as this will result in an imbalance of nutrients.
My distillate is cloudy when it comes out of the still. The wash has frothed and come out the condenser. Use Turbo Clear prior to distilling and/or Distilling conditioner.
My distillate is clear when it comes out of the still and has been filtered but it goes cloudy after a few days. Mineral Salts have been washed out of the carbon and have reformed in the distillate. These are harmless but unsightly. This problem can also appear as coloured sediment when flavour has been added as the salts pick up the colouring from the flavouring. This problem is also more common with Turbo Extra as distillate from this wash is more prone to flushing out the mineral salts.

1. Thoroughly wash the carbon in the Z Filter prior to use

2. Ensure that the temperature is kept as close as possible to 20 degrees C during fermentation of wash.

3. Filter spirit containing sediment with a wine filter or coffee filter paper.

4. Leave until sediment has all dropped out (cold temperatures will accelerate process) and decant off sediment.

 

  Fermentation temperature is too high causing the production of unwanted but harmless proteins. See points 2, 3 & 4 above.
My distillate comes out of the condenser discoloured or has dark flecks in it. If the condenser is used for the first time then this could be residue from the manufacturing process. Soak with White Vinegar or flat Coca Cola to clean this away then rinse with a weak solution of dishwashing liquid and warm water.
  If this has not occurred the first time the condenser has been used but occurs second and subsequent times, then it can be traced to collecting too much distillate. This will result in the problem showing up next time the condenser is used. Clean as above and only collect the correct amount of distillate. Before distilling ensure that the SG is down to 990 otherwise make sure that you do not distill above the temperature limits of your condenser.
Distilling Problems;    
The condenser seems to overheat even though I am running far more water through it than is recommended. The condenser may not be plumbed correctly. Fill the condenser with water then pull the hoses off the base of the main condenser. One of these will be the inlet for the water and the other will be the hose that transfers the water into the reflux condenser. The water should flow out of the condenser through the pipe that the inlet water pipe is connected to. If it flows out of the other one then the hoses have been fitted the wrong way around.
  The internal overflow outlet is missing or loose. Take the marble out of the Reflux condenser and shake the whole condenser. There should not be any rattling. If there is then the overflow pipe may be loose.
The spirit from my reflux condenser is not as strong as it should be. The marble is not in the Reflux Condenser. There should be a marble in the Reflux condenser. This should be resting on four indentations in the inside of the Reflux chamber. The marble ensures that all the alcohol laden steam comes in contact with the inside of the Reflux chamber. It can happen that the marble is too small and drops right through the Reflux chamber and come to rest over the nut at the bottom of the condenser where it screws onto the still domed top. This cuts off the flow of steam into the condenser altogether stopping it from working. If the marble is missing, then the condenser works more like a Pot Still condenser.
No spirit comes out of my condenser and the lid pushes off. There is a blockage in the condenser. When the condenser is removed from the still, it should be easy to blow in through the spirit outlet tube. Any resistance here would indicate a blockage that will most likely be at the back of the nipple that the outlet tube is attached too. Using a 4 mm flat punch and a hammer just tap the punch up the outlet to push the inside wall of the main condenser away from the back end of the nipple. This should clear any blockage.
How do I know how much water flow the condenser needs to run correctly. Water flow is extremely important for the correct operation of the condenser. First the water runs through the main condenser then into the reflux condenser. The water warms up in the main condenser as it removes heat from the condensing spirit. This hot water is then fed into the reflux condenser. If the flow of water is too high then the reflux condenser becomes too efficient which reduces the flow of steam into the main condenser. This reduced flow will also result in a higher alcohol content as more of the heavier molecules like water are returned to the Still and what does get past the reflux condenser is the lighter molecules or the alcohol. When a condenser is running properly, the top two bands of the main condenser should be very hot. The bottom band of the spiral should be cool and the one above it should be hot but not be too hot to touch.
Can I fit my condenser from my 5 litre still onto a larger boiler. Yes you can fit the condenser from a 5 litre still onto a 3 in 1 fermenter. This will make a 25 litre still. Please note that it is illegal to own and operate a still over 5 litres capacity in Australia.
Z Filter;    
My spirit comes out gray from the filter. The carbon has not been flushed properly prior to use. Flush the carbon as per the instructions making sure to repeat this. Take care not to knock the filter once carbon filtering has commenced.
  The wrong filter paper had been used. The blue filter papers are for Reflux Carbon and the white filter papers are for Universal Carbon.
The spirit runs very slowly. The filter has been over packed with carbon. When the carbon gets wet it expands and may block. Leave a 10 mm gap at the top of both chambers of the filter.
The spirit runs too fast. This is unlikely to cause any problem as the filter is designed to work very quickly as all the spirit is forced to pass through all the carbon. If you are concerned with the speed then simply put the spirit through again.
Essences;    
Finest Reserve Scotch goes cloudy when I mix it with the alcohol. This essence is prone to going cloudy if the alcohol content is below 40% or the spirit is very cold. Make sure the alcohol content is above 40% when mixing. If possible mix it in at 50% then slowly water the spirit down. Make sure the spirit is warmer than 25deg C
My spirits tastes like methylated Spirits even after I have filtered the alcohol. This could be caused by too high a fermentation temperature. Make sure you water your distillate down to below 50% prior to filtering. Make sure you are using the Z Filter to filter your spirit. Universal Carbon gives a cleaner result than Reflux Carbon. Use Still Spirits Turbo Sugar in the wash. Use Turbo Clear prior to distilling. Try Temperature Tolerant Turbo as this gives the cleanest spirit even in warm climates.
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